Transparent pricing. Guided onboarding. No risky self-serve setup.
For small RTOs getting organised without adding admin overhead
Who It's For:
Small RTOs (1–5 staff) with 50–150 students. If you receive 20–30 student emails per week and issue certificates monthly, Starter gives you clarity without complexity.
Included Usage:
Features:
For growing RTOs managing higher volumes and compliance requirements
Who It's For:
Growing RTOs (5–20 staff) with 150–500 students. If you're processing 100+ emails per week, issuing certificates regularly, and want AI assistance drafting replies, Pro is the right fit.
Included Usage:
Features:
For large RTOs with complex workflows and compliance needs
Who It's For:
Large RTOs (20+ staff), 500+ students, multi-campus operations, or unique compliance requirements. If you need custom integrations, advanced security controls, or a dedicated account manager, we'll tailor Compleo to your environment.
Included Usage:
Features:
All plans include guided onboarding. Compleo is configured with your team to ensure inbox access, triage rules, compliance workflows, and certificate checks are set up correctly from day one.
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Best For | Small RTOs | Growing RTOs | Large RTOs |
| User Seats | 3 | 10 | Unlimited |
| Emails Processed/Month | 100 | 500 | Custom |
| Certificate Checks/Month | 20 | 100 | Unlimited |
| Email Categorisation | ✓ | ✓ | ✓ |
| Urgency Flagging | ✓ | ✓ | ✓ |
| Pre-issue Certificate Validation | ✓ | ✓ | ✓ |
| AI Response Suggestions | — | ✓ | ✓ |
| Bulk Certificate Checking | — | ✓ | ✓ |
| Compliance & Complaints | |||
| Compliance Register | ✓ | ✓ | ✓ |
| Complaint Tracking | Basic | Full | Full |
| SLA Tracking & Due Dates | — | ✓ | ✓ |
| Audit Trail & History | — | ✓ | ✓ |
| Root Cause Analysis | — | ✓ | ✓ |
| Escalation Management | — | ✓ | ✓ |
| ASQA Audit Preparation | — | — | ✓ |
| Custom Compliance Workflows | — | — | ✓ |
| Support & Services | |||
| Support | Priority Email | Phone + Email | |
| Dedicated Account Manager | — | — | ✓ |
| Guided Onboarding | ✓ | ✓ | ✓ |
Start by trying our interactive demo to see how Compleo handles real RTO emails. When you're ready to move forward, book a demo call with our team. We'll walk you through the platform, answer your questions, and help you get set up with guided onboarding.
Compleo integrates with your email inbox and handles sensitive student data. We want to make sure your account is set up correctly from day one — inbox connected properly, triage rules configured for your workflow, and your team trained to get the most out of the platform. Guided onboarding ensures you succeed.
Yes! You can upgrade or downgrade at any time. When upgrading, you get immediate access to new features and limits. When downgrading, changes take effect at your next billing cycle.
We'll send you a notification when you reach 80% of your limit. If you hit your limit, you'll see a prompt to upgrade your plan. You won't lose access to existing data, but new processing will be paused until the next billing cycle or you upgrade.
Yes! Pay annually and save 15%. Ask about annual billing during your demo call or contact us at hello@compleo.com.au.
During onboarding, we'll help you connect your inbox via OAuth (Gmail, Outlook). You can also paste emails manually if preferred. We never send emails on your behalf — we only read and analyse. You stay in full control.
Your RTO data is protected with industry-standard security practices. We comply with Australian privacy laws and are designed to support GDPR compliance for international students.
Most small RTOs (1-5 staff) choose Starter. Growing RTOs (5-20 staff) choose Pro for AI replies and higher volume. Large RTOs (20+ staff) or multi-campus operations choose Enterprise. Not sure? Book a demo and we'll help you decide.
You can upgrade or downgrade at any time. When upgrading, you get immediate access to new features and limits. Contact us if you need to discuss plan changes.
We're building more tools (AVETMISS validation, assessment marking, audit prep) based on feedback from RTOs like yours. When these launch, they'll be added to existing plans at no extra cost — or offered as optional add-ons. Early customers get priority access.
The Compliance Register helps you track compliance events, complaints, and outcomes in one place. All plans include basic event tracking. Pro plans add SLA tracking, audit trails, root cause analysis, and escalation management — essential for meeting ASQA requirements. Enterprise plans include custom workflows and dedicated audit preparation tools.
When you receive a complaint via email, Compleo can automatically flag it and create a compliance event. You can track the complainant details, classify by category, set due dates, assign investigators, and document outcomes — all with a full audit trail. Pro plans include SLA tracking to ensure you meet the 60-day resolution requirement.
Try our interactive demo with sample RTO emails, or book a call to see how Compleo streamlines email triage and compliance management.